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Jetstar customers now allowed to carry small musical instruments onboard

Jetstar passengers will now be allowed to carry musical instruments as carry-on items.
The Straits Times - November 21, 2013
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Jetstar customers now allowed to carry small musical instruments onboard

Under the new policy, musicians will be allowed to store instruments which weigh less than 10kg and are smaller than 85cm in height, 36cm in width and 23cm in depth, in the cabin compartments instead of in the cargo-hold. This includes instruments such astrumpets, violins and clarinets.

For musical instruments larger than the prescribed dimensions, customers will need to buy an extra seat to carry their instrument in the cabin or check it in.

The change was implemented after a review was conducted on the airline's customer experience. "Having listened to our customers, we understand how important it is for musicians to be able to carry their instruments in the cabin and we've altered our policy," said Ms Cath Stone, Jetstar's head of customer strategy.

Earlier this month, Jetstar also announced that customers would no longer need to purchase a bike pack for foldable bicycles before check-in. It now accepts foldable bikes in commercially available cases. The size limit for all other cabin bags remains 56cm in height, 36cm in width and 23cm in depth.


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