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Gadgets & Home Improvement

Free PC diagnosis service at Audio House

Last month, the electronics retailer Audio House rolled out PC Doctor at its Liang Court outlet, a service that helps consumers solve their PC woes.
The Straits Times - September 12, 2012
By: Trevor Tan
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Free PC diagnosis service at Audio House Electronics retailer Audio House's PC Doctor service will not charge for problem diagnosis and system recovery. -- PHOTO: AUDIO HOUSE

Having trouble with your PC? The PC Doctor at Audio House can help.

And it does not matter if you had bought your computer elsewhere.

Last month, the electronics retailer rolled out PC Doctor at its Liang Court outlet, a service that helps consumers solve their PC woes.

The PC Doctor technicians will help identify the problems of your computer or laptop for free.

Technicians usually charge between $80 and $100 just to find out what is wrong with your computer.

The free service will also act as a liaison between you and the manufacturer to sort out the repairs if your computer is still under warranty.

While the PC Doctor offers free system recovery, data recovery and repairs are chargeable.

Customers will be advised on the charges and no repairs will be made until customers agree on the charges.

"Customers may choose to leave without paying anything," said Miss Joanne Ho, Audio House's spokesman.

While Audio House is known for selling televisions, not many people realise that it sells computers and laptops as well.

Miss Ho said: "We want to help customers with their laptop problems so that they know we sell a full range of laptops here."

Since its launch on Aug 18, PC Doctor has served more than 1,300 customers.

One of them was events management executive Magdalene Ong, whose sluggish laptop would often hang.

The 20-year-old was told that her machine had a hard drive problem, which would cost a few hundred dollars to repair.

"In the end, I left without repairing the laptop and they didn't charge me anything," she said.

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