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Business Advice

We’ll do our best!

Give your employees the impetus to perform well
CATS Recruit in The Straits Times - April 19, 2011
By: Sheila Lim
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We’ll do our best!

If you are an employer, your business will surely benefit if you have employees who turn up for work happy and ready to do their best, rather than those who drag themselves to work just to “earn a living”.

Regard your employees not only as the most important assets to your business, but as “investors” as well. Acknowledge their contributions, show them you value them, keep them happy, reward them, and make them feel like vested members of a team whose success is tied to that of the organisation they work for.

Here’s how you can empower your employees and encourage them to give their best:

  • Establish clear lines of communication. Employees won’t feel empowered if they don't know what’s going on, what they are supposed to do, or why they are supposed to be doing it. Keep them in the know about problems, changes and other work matters, and communicate work goals and procedures to them clearly.
  • Before relegating authority to an employee, ensure that he is equipped with the right skills, knowledge and resources to perform in the position he is assigned, and possesses the confidence to make decisions.
  • Authority comes with responsibility. Set clear expectations so the employee knows exactly what his role and goals are. Hold him accountable if the work is not satisfactory or the target is not met. Always be there to lend support, give advice and guidance, but as far as possible, encourage the employee to manage problems and find solutions by himself.
  • Take time to listen to your employees. Encourage them to raise their concerns, give feedback and provide suggestions, and quickly resolve issues that might hinder them from doing their job properly.
  • Coach your employees instead of micromanaging them. Provide them with feedback to help them develop their skills and give them positive reinforcement when they get things right. Evaluate the results of your empowerment techniques and conduct regular reviews to determine if they are responding to the techniques appropriately.

Your employees will be happier and more confident in carrying out their duties when they know that they have the support and encouragement of their superiors, and are appreciated for their efforts. This helps foster strong morale and a highly productive environment, and contributes to a stronger bottom line.

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